1. How do I place an order?
To place an order, browse our collection, select the desired items, and add them to your cart. Then proceed to checkout to complete your purchase.
2. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary based on your location.
3. How long does shipping take?
Delivery times depend on your location and shipping method:
Standard Shipping: 7-14 business days.
Express Shipping: 3-7 business days. Note: Processing time is 1-3 business days.
4. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
5. What happens if my package is delayed or lost?
If your package is delayed or lost, please contact us at [email protected]. We’ll work with the shipping carrier to resolve the issue.
Returns & Refunds
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags and packaging intact. Some items, like custom or opened bedding, are non-returnable for hygiene reasons.
7. How do I request a return or exchange?
Contact us at [email protected] with your order number and details. Our team will provide return instructions.
8. When will I receive my refund?
Refunds are processed within 7-14 business days after we receive and inspect the returned item.
9. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, contact us within 7 days of delivery. Provide photos and your order details, and we will arrange a replacement or refund.
Products & Care
10. What materials are your blankets and pillows made of?
Our products are made from high-quality materials like cotton, microfiber, and memory foam to ensure durability and comfort. Check individual product descriptions for more details.
11. How do I care for my blanket or pillow?
Care instructions are included with each product. In general:
Blankets: Machine wash cold, gentle cycle, and air dry.
Pillows: Spot clean or follow the specific care label instructions.
12. Are your products hypoallergenic?
Many of our items are designed to be hypoallergenic. Please check the product description for specific details.
Payments & Security
13. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options based on your region.
14. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your data.
Customer Support
15. How can I contact customer support?
You can reach us via email at [email protected]. We aim to respond within 24-48 hours.
16. What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
