At Carr Store World, we prioritize your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please read our returns and refunds policy below.
1. Return Eligibility
You may return items within 30 days of receiving your order if they meet the following conditions:
Items must be unused, unwashed, and in their original packaging with all tags attached.
Items must be free from stains, odors, and signs of use.
Items on final sale or clearance cannot be returned.
Non-Returnable Items:
Custom or personalized items.
Bedding items (e.g., blankets, pillows) that have been opened for hygiene reasons.
2. Return Process
Contact Us: Email [email protected] with your order number and the reason for the return. Include photos if the item is damaged or defective.
Receive Instructions: Our team will provide you with the return address and detailed instructions.
Ship the Item: Pack the item securely and send it to the return address. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Inspection & Refund: Once we receive the item and confirm it meets the return criteria, we will process your refund or exchange.
3. Refund Policy
Refunds will be issued to the original payment method within 7-14 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
4. Exchanges
If you wish to exchange an item for a different size, color, or product:
Follow the return process mentioned above.
Specify the desired replacement item in your email.
Exchanges are subject to availability and may involve additional shipping fees.
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at [email protected] within 7 days of delivery. Provide your order number and photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received a refund after 14 business days:
Check with your bank or credit card company, as processing times may vary.
